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Shipping Policy

James and Sons Tobacconist does not sell products to anyone under the age of 21. If you do not meet the minimum age requirement, please do not enter our website.


James & Sons Cigar Return Policy

At James & Sons, we take pride in offering only the finest premium cigars. Due to the nature of our products, returns are limited to defective items or shipments damaged in transit. We are unable to accept returns for reasons such as preference, change of mind, or personal taste.

Defective or Damaged Cigars

If you receive cigars that are defective, damaged, please contact us

within 3 days of delivery

Include your order number and a description of the issue, along with photos if possible. Upon verification, we will provide a replacement or credit for the affected items.

Shipping Issues

Please inspect your shipment upon arrival. Any damages or missing items must be reported immediately to ensure proper resolution.

Important Notes

All cigars are carefully inspected before shipment to ensure quality. For safety, freshness, and compliance with health regulations, we cannot accept returns on cigars for non-defective reasons.

Thank you for understanding. Our goal is to ensure your complete satisfaction while maintaining the highest standards of premium cigar quality.

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