James and Sons Tobacconists your premier retail cigar store

Delivery & Returns

Return Policy

James & Sons Cigar Return Policy

At James & Sons, we take pride in offering only the finest premium cigars. Due to the nature of our products, returns are limited to defective items or shipments damaged in transit. We are unable to accept returns for reasons such as preference, change of mind, or personal taste.

Defective or Damaged Cigars

If you receive cigars that are defective, damaged, or improperly stored, please contact us

within 7 days of delivery

.Include your order number and a description of the issue, along with photos if possible.Upon verification, we will provide a replacement or credit for the affected items.

Shipping Issues

Please inspect your shipment upon arrival. Any damages or missing items must be reported immediately to ensure proper resolution.

Important Notes

All cigars are carefully inspected before shipment to ensure quality.For safety, freshness, and compliance with health regulations, we cannot accept returns on cigars for non-defective reasons.

Thank you for understanding. Our goal is to ensure your complete satisfaction while maintaining the highest standards of premium cigar quality.

Returns: Simple as 1-2-3

In-Store Returns

Tell customers about your return options. For example, if they can return items to any physical store.

Online Returns

Offer customers to choose an item they want to return, print a prepaid label, and drop it at the post office.

Express Pickup

If it’s possible to call or fill out a form for courier pickup, offer customers this option.